Media Volunteer

● complete an introduction to Citizens Advice ● promote the local Citizens Advice service so that the people understand what Citizens Advice does and how they can get advice, and how they could become a volunteer ● create leaflets and posters to promote the service, or use existing materials ● use social media, for example, Facebook and Twitter to raise the profile of the local Citizens Advice ● help to share what local Citizens Advice does with your local press or radio station ● write information for the local Citizens Advice website or newsletter ● talk to clients or volunteers about their experiences ● help arrange a talk or event to promote the local Citizens Advice to others

In addition to the responsibilities of a Trustee, the Vice Chair will: ● Provide support and assistance to the Chair, acting as a critical friend and sounding board. ● Take on specific responsibilities delegated to by the Chair, including supporting the induction and development of new trustees. 1 ● Carry out the Chair’s duties in their absence, with the agreement of the board. ● Be available, where appropriate, as a point of contact for trustees wishing to raise concerns and work constructively with the Chair to address them. ● Help ensure the Board operates effectively, collaboratively and in line with good governance practice. As a Trustee, you will: ● Contribute to setting the strategic direction, policies and priorities of Citizens Advice Bromley. ● Ensure the charity operates in line with its legal, regulatory and governance responsibilities Monitor the organisation’s performance, impact and financial position. ● Support and challenge the Chief Executive constructively. ● Act as an ambassador for Citizens Advice Bromley within the local community. ● Work on specific projects with other trustees or staff to further the charity’s strategic objectives. ● Uphold Citizens Advice values, including confidentiality, impartiality and inclusion.

You don’t need specific qualifications or skills, but you’ll need to: ● be friendly and approachable ● be non-judgmental and respect views, values and cultures that are different to your own ● have excellent verbal and written communication skills ● have good IT skills ● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection ● be willing to undertake training in your role