Remote Volunteer Adviser - CITIZENS ADVICE HULL EAST RIDING

Description

As a remote adviser you will be helping our clients from your home by phone or email with issues such as benefits, debt, housing and employment. Remote Volunteer Advisers are supported by supervisors by phone and video link. Remote volunteering can provide greater opportunities for potential volunteers to join our service based anywhere around the country. Remote advisers will require the following: a confidential space at home from which to give advice, access to a phone (land-line or mobile), have own Laptop/PC and internet access. What will you do? Complete an introduction to Citizens Advice and training for your role, talk to clients over the phone, to explore what problems they’ve come for help with, find information about the clients’ problems and help them to understand their options, support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation. Write a summary of the clients’ problems and what action you’ve taken. Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

The impact you'll have

Make a real difference to peoples lives and have a positive impact in the community

The skills you'll need

You will need to have the following skills in order to participate:

Be friendly and approachable, be non-judgmental and respect views, values and cultures that are different to your own, have good listening skills, have excellent verbal and written communication skills, have good maths and IT, skills, be able to understand information and explain it to others, be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection, be willing to undertake training in your role.

Volunteering is currently open to people in England, Scotland and Wales. We're working to expand to other regions and will update GoVo when this changes.

When

Start date

15/12/2025

Schedule

Flexible times

Commitment

Self Managed

You will need

No specific requirements listed

CITIZENS ADVICE HULL EAST RIDING

Financial wellbeing and consumer rights

We are an independent, local charity providing free, confidential, and impartial advice to people in Hull and the East Riding of Yorkshire for more than 85 years. We help people overcome their problems and advocate for change to improve lives.

We provide advice on issues such as: debt and money, welfare benefits, housing and homelessness, employment rights, energy and consumer issues.

We support people face-to-face, by phone, and online.

We use evidence from our client's experiences to influence policy and improve services locally and nationally.

We support the most vulnerable during life’s most difficult moments. We’re often the first place people turn to in a crisis. We give people the knowledge and confidence to find a way forward whoever they are, and whatever the problem.

We’re trusted, accessible and local, and our services improve financial wellbeing, mental health, and housing stability. This means our unique, real-time data gives a ground-level view of what’s happening in communities across Hull and the East Riding.

Citizens Advice Hull & East Riding would not be able to provide the service that we do without our dedicated volunteers, they are the backbone of our service delivery.

All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are: Making a positive difference to people's lives; Receiving high quality training; Developing new skills such as communication, problem solving, analytical skills, IT etc; Using existing skills and knowledge in a new environment; Improving self esteem, confidence and wellbeing; Getting to know the community better; Making a positive contribution to the community; Feeling valued and part of a team.

All volunteers receive comprehensive, free, high-quality training. Most of our core training is via online portals and can be accessed at home or in an office, making our training both accessible and flexible to fit around work and other commitments.

View charity website