Adviser
Description
As a Volunteer Adviser, the role involves: '- Completing our Adviser training course including assessments and an Induction to Citizens Advice so that the role can be fulfilled (the training will be remote via Microsoft Teams or face-to-face). '- Recording information and client details. '- Assessing the client’s problems and agree the right level of service . '- Identifying and communicating relevant information and options the client may have enabling them to form a decision. '- Assisting with Research & Campaigns work
The impact you'll have
Make a real difference in your local community
The skills you'll need
You will need to have the following skills in order to participate:
- Have the ability to understand complex information and convey it clearly to clients. '- Have excellent listening skills & enjoy helping people '- Have good IT skills and a willingness to learn and use our database system accurately '- Have good level of literacy and numeracy '- To be open minded and non-judgemental
Location
The Library, RH19 4SR
When
Schedule
Flexible times
Commitment
Ongoing
You will need
Minimum age: 18
Getting here
The Library, RH19 4SR
CITIZENS ADVICE IN WEST SUSSEX
Community and neighbourhood
To provide the advice people need for the problems they face. To improve the policies and practices that affect peoples lives.