Digital Information Assistant

Our digital/information assistants will often be the first point of contact for clients face to face to explore what problems they’ve come for help with and find information about possible options.

They will then help clients to find the information they need and support them to take the next steps.

Some examples of what you could do:

• Find the information online that explains how to check a client’s state pension age and help them to do this.
• Find the information online about how to renew a blue badge and help a client to do this.
• Help a client find and understand steps they can take to deal with their rent arrears and make referrals to specialist workers.
• Find information online that explains how to apply for council tax reduction and explain it to them.
• Identify what steps a client can take to resolve their problem with a second hand car.

Expectations:

After initial training, to volunteer one day per week (6 hours).

Benefits:

• Helping people directly
• Positive community impact
• Learning about a range of issues in depth such as benefits, debt, housing etc.
• Problem solving and communication skills
• Increased employability
• Challenging and rewarding
• Full training given

Make a real difference in your local community.

IT skills