Volunteer Generalist Adviser

ID Check

Ongoing

Join us to Apply

Description

Overview of role

Complete an introduction to Citizens Advice and receive training for your role.
Communicate with clients by phone, face-to-face, or online to explore the issues they need help with.
Research information related to clients’ problems and explain their available options in a clear, supportive way.
Support clients in taking action to resolve their problems, which may include drafting letters, making phone calls, or referring them to another organisation.
Record a summary of clients’ issues and the actions taken.
Identify common or unfair problems and prepare a short report or letter to an elected representative, such as an MP, AM, or local councillor.

The impact you'll have

Make a real difference in your local community.

Volunteering is currently open to people in England, Scotland, Wales and Northern Ireland. We're working to expand to other regions and will update GoVo when this changes.

Location

Municipal Buildings, Halesowen Street, B69 2AB

When

Schedule

9-4:30PM

Commitment

Ongoing

Available Slots

You will need

Minimum age: 16

Getting here

Municipal Buildings, Halesowen Street, B69 2AB

Citizens Advice Sandwell and Walsall Ltd

Financial wellbeing and consumer rights

We give generalist advice and support to clients at our six sites and various outreach sites. We provide general advice on housing, employment, immigration and consumer issues with specialist advice in debt and welfare benefits. We can also refer clients to specialist advisers from other organisations, in employment, immigration, housing etc

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