Generalist Adviser
Description
In this role, you will connect with clients through phone conversations and in-person meetings to gain a clear understanding of the issues they need help with. You will research their concerns and present clear, actionable options to address their needs. Additionally, you will document the client's issues along with the steps taken to assist them. Full training will be provied.
The impact you'll have
To advise and support clients to take independent action.
The skills you'll need
You will need to have the following skills in order to participate:
Be friendly and approachable.
Be non-judgemental and respectful of diverse views, values, and cultures.
Excellent verbal and written communication skills. Be willing to learn about, and follow the Citizens Advice aims, principles and policies.
Have good It skills. Full training will be given.
Directions - public transport
Citizens Advice Warrington is on Sankey Street in Warrington and is easily accessible by bus and car.
Directions - car
Citizens Advice Warrington is opposite Warrington Town Hall with several parking options around the area.
Location
The Gateway, 89 Sankey Street, WA1 1SR
When
Commitment
Ongoing
Available Slots
1
You will need
Minimum age: 18
Getting here
The Gateway, 89 Sankey Street, WA1 1SR
CITIZENS ADVICE WARRINGTON
Community and neighbourhood
The charity runs an independent community legal advice service for the residents of Warrington and the surrounding areas.The services are free, confidential and impartial. The Charity provides social welfare information, advice and casework catering to the public.