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Volunteer Customer Service

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Ongoing
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Description

As a volunteer you will:

  • complete an introduction to Citizens Advice and training for your role
  • welcome all clients and other visitors to the local Citizens Advice
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
  • type up information from the client form onto a spreadsheet or database
  • answer the telephone, reply to emails and post
  • help with the day to day running of the Citizens Advice service

The impact you'll have

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives work with a range of different people, independently and in a team.

The skills you'll need

You will need to have the following skills in order to participate:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills
  • be calm under pressure
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

Location

16 Town Hall Street, DN31 1HN

When

Schedule

9-4PM

Commitment

Ongoing

Available Slots

1

You will need

Minimum age: 18

Getting here

16 Town Hall Street, DN31 1HN

GC

GRIMSBY CLEETHORPES AND DISTRICT CAB

Financial wellbeing and consumer rights

To provide the advice people need for the problems they face and to improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

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