Volunteer Media

As a volunteer you will

• complete an introduction to Citizens Advice
• promote the local Citizens Advice service so that the people understand what Citizens Advice does and how they can get advice, and how they could become a volunteer
• create leaflets and posters to promote the service, or use existing materials
• use social media, for example, Facebook and Twitter to raise the profile of the local Citizens Advice
• write information for the local Citizens Advice website or newsletter
• talk to clients or volunteers about their experiences

• make a real difference to people’s lives
• learn about a range of issues that affect our clients such as benefits, debt, employment and housing.
• build on valuable skills such as communication, listening, marketing and advertising
• increase your employability
• work with a range of different people, independently and in a team.
• have a positive impact in your community.

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have excellent verbal and written communication skills
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role