Mediator
Description
The role of a Volunteer Mediator involves supporting people to resolve disputes and to move forward positively. Mediations typically take place a few times a month, so this is a flexible role rather than a weekly commitment. Sessions may occasionally be held in the evenings, and very rarely at weekends. What will you do? • Facilitate impartial mediation sessions between people in conflict. • Support individuals to resolve disputes through confidential, impartial and structured conversations. • Create a safe, respectful and confidential environment for all participants. • Use active listening, questioning and reframing to support communication and understanding. • Help participants explore options and reach mutually acceptable agreements. • Maintain clear case notes and records in line with organisational policies. • Work collaboratively with co-mediators and case coordinators. • Participate in induction, training, reflective practice and supervision. • Uphold organisational values, confidentiality and neutrality at all times.
The impact you'll have
What’s in it for you? • Make a real difference to people’s lives by helping them resolve conflict constructively. • Build valuable skills, including communication, active listening, analysis, emotional intelligence, and conflict management. • Increase your employability by gaining accredited mediation training and experience respected across many sectors. • Work with a range of people, including those from diverse cultural and socioeconomic backgrounds. • Have a positive impact in your community by helping reduce conflict and strengthen relationships. You will also gain: • A professionally accredited qualification recognised by the Civil Mediation Council.
The skills you'll need
You will need to have the following skills in order to participate:
• Strong communication and interpersonal skills. • Ability to remain calm, neutral and non-judgmental. • Empathy, patience and the ability to build rapport with diverse individuals. • Excellent verbal and written communication skills. • Good IT skills. • Reliability and respect for boundaries, confidentiality and procedures. • Ability to work well as part of a team. Essential • Willingness to complete accredited mediation training. • Commitment to personal development and reflective learning. • Sufficient availability for cases, training and supervision. Desirable • Experience in customer service, HR, teaching, social care, community work or similar fields. • Experience working with people from diverse cultural or socioeconomic backgrounds.
Directions - public transport
Both our offices in Aldershot and Farnborough as situated near bus stops
Directions - car
We will reimburse mileage up to 15 miles round trip and cover parking costs when you volunteer with us.
Location
Civic Offices, Farnborough Road, FARNBOROUGH, GU14 7JU
When
Schedule
Flexible times
Commitment
Ongoing
You will need
Minimum age: 18
Getting here
Civic Offices, Farnborough Road, FARNBOROUGH, GU14 7JU
Citizens Advice Rushmoor
Financial wellbeing and consumer rights
Why are we here?: Citizens Advice Rushmoor is a local charity, offering free, confidential, impartial and independent advice and information services. Our two main offices are in Farnborough and Aldershot. We also provide telephone and email services. We deliver in different locations in the community to meet client needs, and are always working to improve our service, as well as address bigger problems for everyone through our research and campaigns work.
Aims and Principles: We are part of the national Citizens Advice network, which values diversity, promotes equality and challenges discrimination. Our service puts clients at the heart of all we do. We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.
Our People: We employ about 45 paid staff, some on specific projects. Over 50 volunteers bring many different skills, experiences and diversity to our organisation, and deliver most of our frontline services. All our staff and volunteers benefit from thorough training, to meet the national Advice Quality Standard. We are committed to equality and diversity.
Our Trustee Board: We are an independent charity, and have our own board of trustees, who are ultimately responsible for the quality and type of services we provide. Our paid staff manage the day-to-day service, while our Trustees set the overall direction and support the development of the organisation, hold the staff to account to make sure we are meeting the needs of the local community and work to maintain the Performance and Quality Framework set through the national Citizens Advice network.