Telephone Volunteer
Description
Our Telephone Volunteers are the friendly voice which our guests, volunteers, donors and general public hear when they get in touch. Telephone volunteers are responsible for answering Sufras general telephone line, responding to queries, using Microsoft Office to communicate with relevant staff members and responding to safeguarding enquiries following Sufra's safeguarding policies.
The impact you'll have
As a telephone volunteer you will often be the first point of contact for individuals. By providing clear information and directing queries to relevant staff you will ensure that people get the information and support they need.
The skills you'll need
You will need to have the following skills in order to participate:
We are looking for friendly, empathetic characters who are confident communicating with people over the phone. You should be able to work independently, have a strong understanding of confidentiality, confidence in using IT and access to a laptop, smartphone and internet connection.
For a full role description and skill requirements, please see Sufra's website.
When
Schedule
Flexible times
Commitment
Ongoing
You will need
Criminal record check required
Minimum age: 18
SUFRA - NW LONDON
Poverty and social justice
Sufra is a charity in North West London that prevents hunger, fights poverty and builds community.
With the help of our volunteers and partners, we coordinate a network of food banks, kitchens, a community shop and cafe. These act as a gateway for guests to access more holistic support, including welfare advice, asylum support and our award-winning community garden.
We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.