Volunteer - Client Signposter
Description
- Are you a good listener?
- Do you feel confident supporting people to access the help they need?
The Salvation Army in Balham runs a drop-in hub where individuals can access practical support and guidance. As a Volunteer Client Signposter, you will work alongside clients to help them understand and access appropriate services — either through The Salvation Army or external agencies.
This role involves listening carefully to people’s stories, understanding their circumstances, and helping them navigate local and wider support systems. At times, you may advocate on a client’s behalf or assist them in contacting relevant services.
Location: Lochinvar Hall, Balham Salvation Army, 38 Balham High Road, London, SW12 6AH
Time Commitment: Thursdays, 9:30am–1:30pm (to be agreed with line manager)
The impact you'll have
Many individuals who attend the drop-in hub may be facing complex or challenging circumstances. By offering a listening ear and helping them access the right services, you play a direct role in reducing barriers to support.
Your involvement helps ensure clients are connected to appropriate local or specialist services, improving their stability and wellbeing. You will contribute to creating a welcoming and responsive community hub where people feel respected and empowered.
The skills you'll need
You will need to have the following skills in order to participate:
We are looking for volunteers who:
- Have strong communication and listening skills
- Are confident using IT (essential)
- Are able to assess needs and signpost appropriately
- Can work calmly in a busy or sometimes chaotic environment
- Are non-judgemental and empathetic
Full training and ongoing support will be provided.
Location
Lochinvar Hall, Balham Salvation Army, 38 Balham High Road, London, SW12 6AH, SW12 6AH
When
Schedule
Flexible times
Commitment
Ongoing
You will need
Criminal record check required
THE SALVATION ARMY
Health, disability and social care
The Salvation Army is a Christian church and charity working across the UK and Ireland to support people and communities in need. Our work is rooted in faith and driven by a commitment to love, serve, and stand alongside people in practical and meaningful ways.
We support individuals and communities through a wide range of services including homelessness, addiction, unemployment, modern slavery, debt, and isolation.
Volunteers play a vital role in bringing this work to life. We offer a wide range of volunteering opportunities and warmly welcome people from all backgrounds to get involved, contribute their time and skills, and help make a positive difference in local communities.
Come and be part of something that makes a real difference, in your community and in the lives of others.