Description
Answer incoming calls as a first point of contact. Open a referral and complete basic details about the caller, passing call to an appropriate team member. Open emails and transfer information to a referral, before passing on to an appropriate team member. Answering basic questions when taking a call. Assisting safeguarding team with general administration.
The impact you'll have
Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.
The skills you'll need
You will need to have the following skills in order to participate:
IT proficient and confident using different microsoft systems (all necessary training will be given though). Thorough approach to work and a good attention to detail. Ability to remain motivated during repetitive tasks. Understanding of the importance of confidentiality. Demonstrate an excellent level of customer service, care and empathy.
Directions - public transport
NA
Directions - car
NA
When
Start date
07/12/2025
Schedule
WED
Commitment
Ongoing
Available Slots
1
You will need
Minimum age: 18